Check for any outages, maintenance work or any other unexpected events that may affect your personal Telstra services.
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Parklea Exchange Fire
A fire at the Parklea Exchange in Sydney on 9 May caused extensive damage which continues to impact broadband and home phone services in Parklea and Kellyville. Due to the extent of the damage permanent restoration is expected to take some time. In the interim we have deployed a number of portable exchanges to the site to restore services using a temporary solution.
Our techs are working 24/7 to restore services. A large number of services have been progressively restored, however due to the significant damage and extensive work required, it is expected that some services will not be restored for a number of weeks. This is due to the manual intensity of the work, with our technicians working around the clock to intricately reconnect thousands of fibres and home phone cables, and replace damaged network equipment which was completely destroyed by fire.
We are also supporting customers with interim solutions or devices in line with their needs while services are being restored. Local businesses can call our business support number 132999, and residential customers can speak to our support team on 132203. They can also visit their local Telstra store or Telstra Business Centre to access these devices and for further support.
We also have a marquee at the front of Suite C 56- 57, Lexington Corporate, 24 Lexington Drive, Bella Vista, where technical specialists will be available during business hours and Saturday morning, to help business customers with information and interim services where we can.
For further information, please visit https://crowdsupport.telstra.com.au/t5/Announcements/Parklea-Exchange-Fire-Service-Update/ba-p/681685
Diagnose and fix common broadband connection, Wi-Fi, e-mail and home phone problems.
Service interruptions will vary in size and complexity, from localised events which affect a few customers, or large scale events which will impact many. Either way, whenever it's possible, we'll give our customers notice about interruptions and maintenance work. We can't plan for everything, but we will always do our best to correct faults as quickly as possible. This Service Status search provides details for your personal Telstra services.
You may see an 'End Time' listed. This is the estimated time at which we expect the service to become available. This can change for many reasons, but we'll keep this time as up to date as possible.