Service Status

Current as at Thursday, 17 May 2012 7:28 EST


Introduction

The Service Status page enables you to view the status of telstra.com and Telstra BigPond services. If you're having problems downloading mail or using various applications, it's a good idea to check this page. This way you can check whether there is any maintenance being carried out on the network or if there are any technical difficulties being experienced1. For the latest available Service Status information, regularly refresh this page.


green A green light means there is no known problem.
orange An orange light means there is a known problem affecting some users.
red A red light means that there is a major or widespread problem.

Current Service Status Overview

 
  Last updated Thursday, 17 May 2012 4:44 EST

Green   Telstra Internet Direct No known problems.
Green   Telstra Hosting No known problems.
Green   telstra.com No known problems.
Green   Telstra Information Storage Solutions No known problems.
Green   Telstra Managed Security No known problems.
Green   Telstra HyperConnect No known problems.
Green   Your Telstra Tools No known problems.
Green   T-Hub No known problems.
Green   Prepaid Recharge Online No known problems.
Green   T-Box No known problems.
Green   SDF Payment Portal No known problems.
Green   CDN No known problems.

Things you need to know

1 As Telstra is constantly upgrading our network, maintenance activity may impact your ability to access your service. When an unscheduled Service Disruption occurs, Telstra will aim to post this information on this page within 1 hour of the incident occurring and provide regular updates until the service is restored.

This page does not cover issues with your dial up internet access if your provider is not BigPond or Telstra. Please contact your Internet Service Provider directly.

Important Notice


Warning: Hoax email attempting to capture customer billing information and credit card details. This most recent hoax email is known to have the subject line: please update your BigPond credit card
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted. The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat Click Here