Service Status

Current as at Thursday, 17 May 2012 7:57 EST


Prepaid Recharge Online

 
 Last update Thursday, 17 May 2012 4:44 EST

When a significant or widespread unscheduled Service Disruption occurs, Telstra will aim to post information on this page within 1 hour of the incident occurring and provide regular updates until the service is restored.

For the latest Service Status information, regularly refresh this page.



Product Description : Prepaid Recharge Online




Current Events


  Current Events  Status
Green Prepaid Recharge Online No known problems.
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Scheduled Service Disruptions


  Scheduled Service Disruptions  Status
Green   No Scheduled Service Disruptions.
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Recent Events  - last 0-9 , 10-19 , 20-29 , 30-39 , 40-49 , 50-59  days.


 Recent Events Status
Green   No recent events for the period 07/05/2012 to 16/05/2012
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Note: This page does not cover issues with your dial up internet access if your provider is not BigPond or Telstra. Please contact your Internet Service Provider directly.

™ Trade mark of Telstra Corporation Limited.

Important Notice


Warning: Hoax email attempting to capture customer billing information and credit card details. This most recent hoax email is known to have the subject line: please update your BigPond credit card
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted. The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat Click Here

Legend
green A green light means there is no known problem.
orange An orange light means there is a known problem affecting some users.
red A red light means that there is a major or widespread problem.