Service Status

Current as at Thursday, 17 May 2012 8:08 EST

telstra.com
	Last update Thursday, 17 May 2012 4:44 EST

When a significant or widespread unscheduled Service Disruption occurs, Telstra will aim to post information on this page within 1 hour of the incident occurring and provide regular updates until the service is restored.

For the latest Service Status information, regularly refresh this page.

Product Description : telstra.com

Current Events

	Current Events	Status
	Online Customer Management Facility	No known problems.
	Login	No known problems.
	Sign up	No known problems.
	Telstra Smart Community	No known problems.
	MyConnect MyInbox	No known problems.
	Account Management	No known problems.
	Prepaid Activation Online	No known problems.
	Telstra Online Shop	No known problems.
	My PrePaid Online	No known problems.
	Online Bill	No known problems.
	Calls Yet To Be Billed	No known problems.
	Telstra Services	No known problems.
	Registration	No known problems.
	WebMail	No known problems.
	WebNotes	No known problems.
	WapMail	No known problems.
	Registration	No known problems.
	MyAccount Portal	No known problems.

Scheduled Service Disruptions

Scheduled Service Disruptions	Status
WebMail	Service Disruption Starts:	Saturday, 19 May 2012 11:00:00 PM EST
	Service Disruption Ends:	Sunday, 20 May 2012 5:00:00 AM EST
	Last Updated:	Wednesday, 11 April 2012 11:41:03 AM EST
	Scheduled Service Disruption:	Yes
	Duration of Service Disruption:	1 x 1 Hour
	Impact:	Due to scheduled maintenance, customers may experience difficulties accessing the 'Telstra BigPond WebMail' section of Bigpond.com. We apologise for any inconvenience caused.
Online Customer Management Facility	Service Disruption Starts:	Saturday, 19 May 2012 11:00:00 PM EST
	Service Disruption Ends:	Sunday, 20 May 2012 5:00:00 AM EST
	Last Updated:	Wednesday, 11 April 2012 11:44:52 AM EST
	Scheduled Service Disruption:	Yes
	Duration of Service Disruption:	1 x 1 Hour
	Impact:	Due to a planned maintenance, customers will be unable to complete their registration for Telstra Online Services for up to 1 hour during the service disruption period. We apologise for any inconvenience.

Recent Events - last 0-9 , 10-19 , 20-29 , 30-39 , 40-49 , 50-59 days.

	Recent Events	Status
		No recent events for the period 07/05/2012 to 16/05/2012

Note: This page does not cover issues with your dial up internet access if your provider is not BigPond or Telstra. Please contact your Internet Service Provider directly.

™ Trade mark of Telstra Corporation Limited.

Important Notice

Warning: Hoax email attempting to capture customer billing information and credit card details. This most recent hoax email is known to have the subject line: please update your BigPond credit card
The email advises Members that we were unable to process their most recent payment for their bill. It asks members to confirm and update billing information to prevent their service being interrupted. The email directs you to a false BigPond page to login.
This email is designed to trick Members into providing their details which can then be used to gain unauthorised access to your service.
If you receive this email, delete it. For an example of the latest threat Click Here

Legend

		A green light means there is no known problem.
		An orange light means there is a known problem affecting some users.
		A red light means that there is a major or widespread problem.